What requirement must a designated agency meet regarding emergency calls?

A designated agency must have the capacity to respond 24/7 to meet the requirements regarding emergency calls. This ensures that individuals in crisis can receive immediate assistance at any time, reflecting the critical nature of timely intervention in emergency situations. The availability of support around the clock is essential for addressing mental health emergencies effectively and can potentially save lives.

In contrast, while training staff in counseling (the first choice) may enhance the overall quality of support, it does not directly address the urgent need for immediate access to help in a crisis. Providing services at no cost (the third choice) is an important consideration for access to care, but it does not specifically relate to the emergency response capacity. Lastly, the requirement for a physical office near the protected person (the fourth choice) may be beneficial for service delivery but does not fulfill the immediate need for emergency response, which is why the focus on 24/7 availability is paramount.